We were at one point able to get InDesign to launch correctly but only in the admin account. I should note that we've attempted all these steps in both the users account and our administrator account.We've gone through many troubleshooting steps involving uninstalling using the CC desktop tool, running the Adobe Cleaner, rebooting and reinstalling. The primary problem is that after installing InDesign CC 2015.5 on the users machine, they will be unable to launch it due to the error message below.īefore deleting anything (wouldn't want the user losing their data), we went into all folders in ~/library and user/library that reference adobe and preferences, added the user to that folder's permissions group and made sure the changes were applied to all child folders.ĭespite doing this, we would still see the error message. There was an earlier semi-related issue where we couldn't get the Adobe CC manager program installed due to an issue where it already thought it was installed but this has since been resolved.Myself and the senior Mac technician at my office have been working on a users machine for the past 3 days and we can't seem to get anywhere.
0 kommentar(er)
